INTRODUCTION PROMOTING CLIMATE RESILIENCE CLOSING THE PROTECTION GAP INDUCING POSITIVE SOCIETAL CHANGE GOVERNANCE APPENDIX By managing claims in a responsible and timely manner, we are able to provide financial stability, security and support to our clients in the face of large-scale losses or catastrophes, while also contributing to the long-term resilience of the communities and businesses we serve. Peter McLoughlin, SVP, Group Head of Claims Claims Management As a reinsurance company, we recognize the critical role we play in mitigating risks and protecting our clients from the financial impacts of disasters. Our claims management process is designed to provide prompt and fair settlement to our clients, while also managing our risks effectively. We are proud to have paid $23.1 billion to date in claims payments, benefiting individuals and communities affected by In 2022, Syndicate 1458’s lead unforeseen events. response time was 75% of the We are committed to providing timely and accurate claims management, offering expert support to clients Lloyd’s average where we were throughout the claims lifecycle and implementing effective risk management strategies. These practices the lead agreement party. support our climate transition underwriting approach, including our alignment to the UNEP FI PSI. As of year ended 2022, we have paid Providing prompt settlement Providing guidance and Managing potential losses $5.3B* in cumulative property-related to our clients, while effectively support to clients to manage from claims through our robust claims, largely due to natural catastrophes such as hurricanes, earthquakes and managing our risks, which the impact of events, helping risk management procedures other windstorms, alleviating financial should support recovery mitigate the environmental to identify and address risks, burdens on affected individuals, and reconstruction efforts and social impacts. This including those associated businesses and communities. after disasters and reduce includes connecting them with with climate change, and take the counterparty’s economic third-party advisors for expert measures to mitigate them. * Cumulative paid claims and claim expenses net of reinsurance from 2013 to 2022. losses due to event disruption. advice on claims management and recovery. 18