INTRODUCTION PROMOTING CLIMATE RESILIENCE CLOSING THE PROTECTION GAP INDUCING POSITIVE SOCIETAL CHANGE GOVERNANCE APPENDIX GRI Standard and Disclosure Location 2-13 Delegation of responsibility for managing impacts 2022 Form 10-K: Enterprise Risk Management, page 14; Environmental and Climate Change Matters, page 15; Human Capital Resources Oversight, page 18 2023 Proxy Statement: Environmental and Corporate Citizenship Highlights, pages 9–10; Board Structure and Processes, page 27; Risk Oversight, page 35; Board Oversight of ESG, page 37 Sustainability Governance, page 47 2023 ClimateWise Report, pages 4–5 2-14 Role of the highest governance body in sustainability reporting 2023 Proxy Statement: Board Structure and Processes, page 27; Board Oversight of ESG, page 37 Sustainability Governance, page 47 2-15 Conflicts of interest 2023 Proxy Statement: Communicating with the Board, page 30; Certain Relationships and Related Transactions, pages 32–34 Corporate Governance Guidelines: Change of Status, page 7; Director Service on Multiple Boards, page 8 2-16 Communication of critical concerns 2023 Proxy Statement: Communicating with the Board, page 30; Risk Management Process, page 36 2-17 Collective knowledge of the highest governance body 2023 Proxy Statement: Director Orientation and Continuing Education, page 26 Corporate Governance Guidelines: Director Orientation and Continuing Education, page 8 2-18 Evaluation of the performance of the highest governance body 2023 Proxy Statement: Annual Board Assessment and Evaluation, page 26 Sustainability Governance, page 47 Corporate Governance Guidelines: CEO Performance Evaluation, page 2; Board Effectiveness Review, page 3 2-19 Remuneration policies 2022 Form 10-K: Stock Incentive Compensation and Employee Benefit Plans, pages F-75–F-79 2023 Proxy Statement: Director Compensation, pages 38–39; Compensation Discussion and Analysis, starting on page 43 Rewards and Benefits, page 41 Corporate Governance Guidelines: Review of Financial Goals and Performance, page 1; Compensation of Executive Officers, page 2; Director Compensation and Share Ownership, pages 8–9 2-20 Process to determine remuneration 2023 Proxy Statement: Director Compensation, pages 38–39; Compensation Discussion and Analysis, starting on page 43 2-21 Annual total compensation ratio 2023 Proxy Statement: Pay Ratio Disclosure, page 75 2-22 Statement on sustainable development strategy A Message From Our CEO, page 3 2-23 Policy commitments Our United Nations Commitments, page 9; The Humanitarian Sector, pages 30–31; Our Approach, page 46; Our Governance Documents, page 48 Code of Ethics and Conduct Code of Vendor Conduct Modern Slavery Statement Human and Labor Rights Policy Occupational Health and Safety Policy Environmental Policy Responsible Investment Policy 58